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We want you to love what you ordered. If something isn't right, here's everything you need to know about returns, exchanges, and refunds.
Please check the policy before opening or using a product, as certain beauty and skincare products may not be eligible for return due to hygiene and safety considerations.
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Most items can be returned within 7 days of delivery, provided they are unused, unopened, and in their original packaging with all tags, seals, and accessories intact. Proof of purchase is required for every return.
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Contact our support team with your order number and reason for return. Once approved, keep the item unused and securely packaged — we'll arrange a pickup or share drop-off details, whichever is easiest for you.
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Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed to your original payment method (or as store credit) within 7–10 business days.
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If you receive a damaged, defective, or wrong item, please reach out within 48 hours of delivery with photos of the product and packaging. We'll arrange a free replacement or a full refund, no questions asked.
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Need a different shade or size instead? We're happy to exchange eligible, unopened items subject to stock availability. Exchange requests follow the same window and condition guidelines as returns.
For everyone's health and safety, the following items cannot be returned once the packaging has been opened or the product has been used:
Our support team is ready to help you with returns, exchanges, or refund status.
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